Peer-reviewed veterinary case report
Could offering a variety of payment options lead to more owners accepting care recommendations?
- Journal:
- Journal of the American Veterinary Medical Association
- Year:
- 2025
- Authors:
- St Arnaud, Aimee et al.
- Affiliation:
- 1Open Door Veterinary Collective (virtual nonprofit).
Abstract
When a pet owner cannot afford care, is it the responsibility of the veterinary practice to offer flexible payment options? Many practices hesitate to do so based on past negative experiences with in-house, staff-managed plans; however, partnerships with third-party-managed pay-over-time plans, digital wallet payments, and crowdfunding platforms can alleviate distress for clients and veterinary teams while increasing acceptance of recommended diagnostics and treatment plans.
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Search related cases →Original publication: https://pubmed.ncbi.nlm.nih.gov/41125131/